Refusionspolitik

RETURNS, REFUND OR EXCHANGE

Unfortunately, due to the nature of the products, we do not offer refunds/returns/exchanges on orders once shipped unless products inside the parcel box and individual product boxes are damaged when received.

All products are checked for quality before dispatch, and while we try our best to ensure that the products are delivered to you in perfect condition, products may be damaged in the delivery process. If you receive a box with damaged items inside, don't hesitate to get in touch with us at admin@truebeautyaus.com within 14 days, along with photos of the damaged product(s) (damaged box not included as it does not affect the quality of products inside).

Once approved, we will arrange to return your item(s). Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a few days.

Our policy lasts 14 days. If 14 days have passed since receiving your purchase, unfortunately, we can’t offer you a refund or exchange for damaged goods or gift cards.

Late or missing refunds (if applicable)
If you haven’t received a refund, first recheck your bank account. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund yet, don't hesitate to contact us at admin@truebeautyaus.com.

Shipping charges can not be refunded. 

International

- We are currently limiting International Shipping due to high shipping fees. 

ASIA PACIFIC 

Bangladesh, Bhutan, Brunei, Cambodia, China, Hong Kong, India, Indonesia, Japan, Lao, Macao, Malaysia, Maldives, Mongolia, Myanmar, Nepal, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Vietnam

WESTERN EUROPE

Austria, Belgium, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom

NORTH AMERICA

USA, Canada

International shipping fees are based on the order's total weight, and free shipping applies to the total purchase after promotional codes are applied. For purchases over 2kg, please email us at admin@truebeautyaus.com to arrange shipping.

All our prices are in Australian Dollars and do not include local taxes and import/customs duties for international orders. True Beauty Skin Essentials is not responsible for customs fees, taxes and additional costs associated with international orders. Thank you for being so understanding.